Data Deletion Instructions

How to request deletion

Send us a deletion request by any of the following:

• Email [email protected] with the subject "Data deletion request".
• Message us on WhatsApp at (647) 571-3324 — ask Ayra to delete your data and a human will follow up.
• Call (647) 571-3324.

Please include:

• The email and/or phone number you used with us.
• Whether you'd like full deletion or just to be removed from our marketing list.

What we'll delete

Upon receiving a verified deletion request, we will delete:

• Your client record (name, email, phone, company, preferences).
• Your portal login account (Firebase Authentication).
• Your WhatsApp conversation history with Ayra.
• Inquiries, quotes, and project records tied to you.
• Delivered photos and videos in our storage, if you request.
• Email marketing consent — you'll be added to our permanent suppression list.

What we may need to retain

Canadian tax law requires that we keep financial records (invoices, payments) for 7 years. We'll redact personal identifiers where possible, but the underlying transaction records are retained until the legal retention period ends.

How long it takes

We will confirm your request within 2 business days and complete deletion within 30 days. We'll send you a final confirmation when the deletion is complete.

Third-party services

We'll delete your data from our own records. Third-party processors we use (Firebase, Vercel, Meta/WhatsApp, Google, Resend, Groq, Gemini, Stripe, Instagram) may retain backups or logs per their own policies. If you'd like your data removed from those services, you can contact each provider directly:

• Meta (WhatsApp, Instagram): Data deletion request form
• Google: myactivity.google.com